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    • ABOUT US
    • OUR PROGRAMS
    • Terms and Conditions
    • CONTACT US

  • Home
  • ABOUT US
  • OUR PROGRAMS
  • Terms and Conditions
  • CONTACT US

Terms and Conditions

These Terms and Conditions (“Terms”) govern the participation of individuals and organizations (“Participants”) in programs run by The SWARM Initiative (“SWARM,” “we,” “us,” or “our”). By enrolling or participating in any of our programs, you agree to comply with these Terms in accordance with the laws of Kenya.


Eligibility
Participation is open to individuals and businesses legally operating in Kenya. Participants must be at least 18 years old or have legal guardian consent if underage.


Program Participation
Participants agree to engage with the programs responsibly and honestly. Misrepresentation or fraudulent activity may result in immediate disqualification or termination from the program.


Fees and Payments
Where applicable, fees or subscription costs must be paid promptly. Failure to pay may result in suspension or termination of services. All fees are inclusive of applicable Kenyan taxes unless otherwise stated.


Data Protection and Privacy
We collect and process personal information in accordance with the Kenya Data Protection Act, 2019. Personal data will be used solely for program administration and will not be shared without consent except as required by law


 Intellectual Property
All materials, trademarks, logos, and content provided by SWARM remain our property. Participants may not reproduce or use such materials without prior written permission.


Liability
SWARM shall not be liable for any indirect, incidental, or consequential damages arising from participation in our programs. Participants assume all risks related to the use of materials or participation in activities.


Code of Conduct
Participants shall act respectfully towards others and adhere to ethical and legal standards. Harassment, discrimination, or abusive behavior will not be tolerated and may lead to removal from programs.


Termination
SWARM reserves the right to suspend or terminate participation for violations of these Terms or for any reason deemed necessary to protect the program’s integrity.


Dispute Resolution
Any disputes arising under these Terms shall first be addressed through amicable negotiation. If unresolved, disputes will be subject to the jurisdiction of Kenyan courts.


Amendments
We reserve the right to update or modify these Terms at any time. Participants will be notified of changes via email or our official website.

Return and Refund Policy

 

This Return Policy applies to physical products purchased through The SWARM Initiative, including compost bins and related equipment. Services provided under our programs are not subject to returns but may be subject to cancellation or modification under separate terms


 Eligibility for Returns
Products can be returned if they meet the following conditions:

  • The product is unused, in original condition, and with all original packaging intact.
     
  • The return request is made within 14 calendar days of receiving the product.
     
  • Proof of purchase (receipt or invoice) is provided.
     

Non-Returnable Items

  • Products that have been used, damaged, or altered.
     
  • Custom or made-to-order items.
     
  • Services or digital products.
     

Return Process

  • To initiate a return, contact our customer support at [insert contact email or phone].
     
  • Provide your order details and reason for return.
     
  • Upon approval, you will receive instructions on how and where to return the product.
     
  • Participants are responsible for the return shipping costs unless the product is defective or an error was made by SWARM.
     

Refunds

  • Refunds will be processed within 14 business days after the returned product is received and inspected.
     
  • Refunds will be made using the original payment method.
     
  • Shipping fees are non-refundable unless the return is due to our error.
     

Exchanges

  • Exchanges are subject to product availability and will follow the same process as returns.
     
  • Contact customer support to check availability and initiate the exchange.
     

Defective or Damaged Products

  • If you receive a defective or damaged product, report it within 7 days of delivery.
     
  • We will arrange for a replacement or refund at no extra cost.

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